Terms and conditions

TERMS AND CONDITIONS

1 .GENERAL CONDITIONS

1. These general terms and conditions govern the rights and obligations of the parties arising from the contract of sale concluded between:

Seller: Slovak distribution, s. r. o., Doležalova 3424/15C, 821 04 Bratislava

IČO: 53 070 992

DIČ: 2121252243 

IČ DPH: SK2121252243 

Account No.: IBAN: SK33 0900 0000 0051 7176 3638  

zapísaný v obchodnom registri Mestského súdu Bratislava III, oddiel: sro, vložka číslo: 151012/B.

Contact:

mail: info@zuvaj.sk

(hereinafter referred to as the "Seller")

and

by the buyer, the subject of which is the purchase and sale of goods on the seller's e-commerce website.

Supervisory authorities:

Inšpektorát SOI pre Bratislavský kraj

so sídlom v Bratislave

Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava  
Odbor výkonu dozoru a Právny odbor
tel. č. 02/58 27 21 72, 02/58 27 21 04 fax. č.02/58 27 21 70

e-mail: ba@soi.sk

Regionálna veterinárna a potravinová správa Bratislava

Polianky 8, 841 01 Bratislava  
Odbor výkonu dozoru a Právny odbor
tel. č. 02 644 61 206, fax. č. 02 644 61 208

e-mail: riaditel.ba@svps.sk

Regionálny úrad verejného zdravotníctva Bratislava

Ružinovská 8, 820 09 Bratislava 
tel. č. +421 917 426 111, fax. č. 02/43338 288 

e-mail: ruvzba@uvzsr.sk

Address for complaints, withdrawals, suggestions:

Slovak distribution, s. r. o., Doležalova 3424/15C, 821 04 Bratislava, IČO 53 070 992, e-mail: info@zuvaj.sk

2. SUBJECT OF AGREEMENT

The subject of the Agreement are only the items of goods and services (products) explicitly specified in the Purchase Agreement - Order. The quantities, characteristics, prices, and other data contained on the Seller's www.zuvaj.sk/en/ website are binding data.

The Seller agrees to deliver to the Purchaser:

- a product free from defects in accordance with the specification or with the characteristics usual for the type,

- product conforming to the standards, rules and regulations in force in the territory of the Slovak Republic.

The Parties agree that by submitting an order to the Seller, the Buyer confirms that he agrees that these General Terms and Conditions and their terms and conditions shall apply to all purchase contracts concluded on the e-commerce website operated by the Seller, on the basis of which the Seller delivers the product presented on the said website to the Buyer (hereinafter referred to as the "Purchase Contract") and to all relations between the Seller and the Buyer, arising in particular at the conclusion of the Purchase Contract and the complaint of the product.

·         the moment of receipt of the goods. The goods shall be deemed to have been taken over by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, has taken over all parts of the ordered goods, or if

a) goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,

(b) deliver goods consisting of several parts or pieces, at the moment of receipt of the last part or piece,

(c) he supplies goods repeatedly over a period of time, from the time of receipt of the first goods.

·         the conclusion of a contract the subject of which is the provision of a service,

The consumer may withdraw from a distance contract or a contract concluded away from the trader's business premises, the subject matter of which is the delivery of goods, even before the withdrawal period has started.

A consumer may exercise the right of withdrawal from a distance contract or a contract concluded away from the trader's business premises in paper form or in the form of a record on another durable medium and, where the contract was concluded orally, any unequivocally worded statement by the consumer expressing the consumer's wish to withdraw from the contract (hereinafter referred to as the "withdrawal notice") shall be sufficient to exercise the consumer's right of withdrawal. The consumer may use the model withdrawal form

The withdrawal period shall be deemed to have been complied with if the consumer sends the withdrawal notice to the trader no later than the last day of the period. In case of doubt as to delivery, the withdrawal notice sent by the consumer shall be deemed to have been delivered at the expiry of the time reasonable for the method of delivery used, if the consumer can prove that the withdrawal notice was sent to the address communicated by the trader to the consumer or to another address communicated by the trader to the consumer after the conclusion of the contract.

Within 14 days from the date of withdrawal from a distance contract or a contract concluded away from the trader's premises, the consumer is obliged to send the goods back or hand them over to the trader or to a person designated by the trader to take over the goods; this does not apply if the trader proposes to collect the goods personally or through a person designated by the trader. The time limit referred to in the first sentence shall be deemed to have been complied with if the consumer sends the goods to the trader not later than the last day of the time limit

Individual complaints are considered individually. The Buyer may exercise his right to withdraw from the contract without giving any reason to the Seller in writing or by e-mail delivered to the Seller in a form from which it is clearly understandable that he is withdrawing from the contract. The declaration must contain the name, surname, address, order number and bank account numbers for the refund. The goods must be delivered together with the declaration to the Seller's address or to the Seller's place of business. The goods must be delivered complete, including the original packaging, the goods must not be damaged and the goods must not have been excessively used (i.e. used beyond the testing of the goods). Goods sent COD will not be accepted. To withdraw from the contract of sale, the buyer may use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.

2. The buyer cannot withdraw from the contract, the subject of which is:

- the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for one consumer,

- the delivery of goods which are subject to rapid deterioration or perishability

the supply of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons if the protective packaging has been broken after delivery,

the delivery of goods which, by their nature, may be inextricably mixed with other goods after delivery

goods purchased at public auction,

the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, the delivery of which can take place at the earliest after 30 days and the price of which depends on price movements on the market which are beyond the trader's control

the supply of sound recordings, visual recordings, audiovisual recordings or software in protective packaging which has been tampered with after delivery

Goods which show obvious signs of use beyond normal testing

3. In order to exercise the right of withdrawal, the Buyer must provide proof of payment for the goods. Upon valid withdrawal from the contract, the Seller shall refund to the Buyer all payments which the Buyer has demonstrably paid in connection with the conclusion of the contract of sale, in particular the purchase price, including the cost of delivery of the goods. However, the Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has chosen a delivery method other than the cheapest normal delivery method offered by the Seller.  The Buyer shall bear the cost of returning the goods to the Seller, even if the goods cannot be returned by post due to their nature. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller. Payments will be refunded to the Buyer within 14 calendar days of the date on which the Seller receives the Buyer's notice of cancellation of the Contract of Sale. Payment will be made by the same method used by the Buyer to pay the Seller, unless the Buyer has specified a different method of payment in the written notice of cancellation, and without any additional charge.

4. If the Buyer withdraws from the contract and delivers to the Seller goods that are used and damaged or incomplete or the value of the goods in question is reduced as a result of such treatment of the goods that is beyond the treatment necessary to establish the characteristics and functionality of the goods, the Seller shall be entitled to compensation to the Buyer in the amount of the value of the repair of the goods and the restoration of the goods to their original condition, or the Seller shall be entitled to claim from the Buyer for reimbursement of the reduction in the value of the goods, and the Buyer shall be notified of this fact.

5. The Seller shall not be obliged to refund to the Buyer the price paid for the relevant Goods before the Goods have been received from the Buyer together with the accessories, including documentation etc. or until the Buyer proves that the Goods together with the accessories, including documentation etc. have been sent back to the Seller.

6. The provisions on the right of withdrawal apply only to consumers under the Consumer Protection Act (a consumer is only a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business, occupation or profession). The entrepreneur is not entitled to a refund of the price of the goods, but his/her claims are based on the provisions of the Commercial Code, i.e. the right to have the item repaired, a discount on the price, the delivery of a replacement item in the event of a repetition of the same defect (min. 3 repairs made to the same defect).

7. The Seller is entitled to withdraw from the contract concluded with the Customer in case of an obvious error in the purchase price of the goods (i.e. a price obviously different from the usual price for this type/type of goods). An obvious error in the purchase price of the goods is considered to be, for example, a purchase price that is one digit shorter than usual (i.e. when one digit was "dropped" when entering the price), an obviously low price of the goods (e.g. 50% lower than the usual purchase price for the type and type of goods, without the goods being marked as on sale or other discount), other obvious typing errors, obvious errors in the description of the goods, picture, etc. If the Seller decides to exercise its right to withdraw from the Purchase Contract, it shall immediately inform the Customer of this fact. In the event of withdrawal from the contract, the Seller shall refund the Customer the purchase price already paid as soon as possible, but no later than within 10 working days of withdrawal from the contract, to the bank account notified by the Customer to the Seller in writing (by e-mail), unless otherwise agreed (cash refund).  The Seller shall inform the Buyer of the error without undue delay and may send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

8. The Seller shall have the right to withdraw from the Purchase Contract for any reason or no reason until the Goods have been dispatched to the Buyer. The Seller's legal action of notifying the Buyer that the Goods ordered by the Buyer cannot be delivered, e.g. due to stock-out, unavailability of the Goods, or when the manufacturer, importer or supplier of the Goods has discontinued production or import of the Goods, shall also be deemed to be a withdrawal from the Purchase Contract. The Seller shall be entitled to request additional order confirmation from the Buyer at any time and shall be entitled to delay dispatch of the Goods until it has received confirmation of the order from the Buyer.

9. The Customer is expressly informed and understands that the colour and shade of the delivered goods may differ from the goods displayed on the Seller's website, as each display device reproduces colours in a different way. The Seller reserves the right to refuse a claim for goods returned after 14 days (in the case of a consumer) or in the case of a legal entity, regardless of the time limit, on the grounds that the colour and shade of the goods delivered differ from those displayed on the Seller's website.

4. METHOD OF CONCLUDING THE PURCHASE CONTRACT

1. The Purchase Contract is concluded by the Seller's binding acceptance of the Buyer's proposal to close the Purchase Contract in the form of an e-mail message sent by the Buyer to the Seller or in the form of a form completed and submitted by the Buyer on the Seller's website or in the form of a telephone order from the Buyer to the Seller (hereinafter referred to as the "Purchase Order").

2. Binding acceptance of the Buyer's Order by the Seller is a telephone or email confirmation or confirmation by private message by the Seller to the Buyer of the acceptance of the Order after prior acceptance of the Order by the Buyer, referred to as "Order Confirmation".

3. The binding acceptance of the order shall include details of the name and specification of the product the sale of which is the subject of the contract of sale, details of the price of the product and/or other services, the name and details of the place where and how the product is to be delivered and details of the price, terms, conditions, method and date of delivery of the product, or other details as the case may be.

5. RIGHTS AND OBLIGATIONS OF THE SELLER

1. The Seller is obliged to:

a. deliver the product to the Buyer in the agreed quantity, quality, date and pack it or equip it for transportation in the manner necessary for its preservation and protection,

b. ensure that the delivered product meets the obligations set out in the applicable Slovak legislation,

c. hand over to the Buyer, together with the product, in written or electronic form at the latest, all documents necessary for the acceptance and use of the product and other documents prescribed by the applicable legislation (data on the characteristics of the product, instructions for assembly, operation, use, maintenance, safety warnings in the Slovak language, withdrawal form, warranty certificate/if required by the consumer, or if the Seller provides a longer warranty period than the statutory warranty period/ proof of purchase of the product).

2. The Seller shall be entitled to the due and timely payment of the purchase price by the Buyer for the delivered product. 

6. RIGHTS AND OBLIGATIONS OF THE BUYER

1. The consumer is entitled to withdraw from the contract in writing within fourteen days without giving any reason (Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises) from the date of receipt of the product or conclusion of the contract for the provision of services. The withdrawal of the consumer from the contract shall cancel the contract from the outset.  

2. Consumer: 

a. Accepts the purchased or ordered product,

b. pay the agreed purchase price to the Seller within the agreed due date, including the cost of delivery of the product,

c. confirms receipt of the product by email, signature or signature of the person authorized by him/her.

3. The consumer has the right to delivery of the product in the quantity, quality, date in the manner and place agreed by the parties in the binding acceptance of the order.

7. DELIVERY CONDITIONS

1. Product delivery methods:

Delivery of goods is possible in the following way:

- Delivery by Courier,

- Delivery by Parcel Service to the dispensing point,

2. Price and payment

The current prices of postage and packing can be found at Shipping and payment

The delivery price is valid within the territory of the Slovak Republic. When sending goods abroad, the shipping costs are calculated individually on the basis of a contract on the price of shipping outside the Slovak Republic.

The Buyer is obliged to pay the Seller the purchase price of the product agreed in the Purchase Contract at the time of conclusion of the Purchase Contract, including the cost of delivery of the goods (hereinafter referred to as the "Purchase Price") pursuant to Act No. 18/1996 Coll. as amended in the form of:

- in cash, directly to the courier,

- by wire transfer to the seller's account,

- payment by card through a payment gateway (payment on the Internet)

3. If the Buyer pays the Seller the Purchase Price by wire transfer, the date of payment shall be the date on which the entire Purchase Price is credited to the Seller's account.

IBAN: SK33 0900 0000 0051 7176 3638, VS: order number.

4. The Buyer is obliged to pay the Seller the purchase price for the agreed product within the period according to the purchase contract, but at the latest upon receipt of the product.

5. If the Buyer pays the Seller the purchase price for the product agreed in the Purchase Contract, the Buyer is entitled to withdraw from the Purchase Contract and to claim a refund of the purchase price only in accordance with the applicable laws of the Slovak Republic.

6. In the event that the Buyer fails to pay the Seller the full purchase price upon receipt of the product, the Parties agree that the Seller shall be entitled to withdraw from the Purchase Contract and to claim compensation from the Buyer for the costs incurred in ordering and delivering the unpaid product.

7. The prices of the products listed on the Seller's website are valid at the time of sending the consumer's order.

8. The purchase price shall be deemed to have been paid by crediting the full purchase price to the Seller's account, in the case of payment by bank transfer to the Seller's account, or by paying cash to the courier.

9. The Seller reserves the right of ownership of the product until the purchase price is paid in full.

10. The proof of purchase issued on the basis of the purchase contract between the Seller and the Buyer is also a tax document.

11. Acceptance of the product by the buyer is in principle only possible after full payment, unless otherwise agreed.

12. To the price of the product is added the cost of transport of the product, as above

13. The product is sold according to the Buyer's requirements and the Seller's samples, catalogues, type sheets, swatch books, placed on the Seller's e-shop website.

14. Unless otherwise agreed between the Seller and the Consumer, the Seller is obliged to fulfil the Consumer's order within 30 days of its receipt.

15. The Buyer shall take delivery of the Product by the means specified in the Seller's acceptance of the Buyer's order. 

16. the details of the products' characteristics, quantities and other data contained on the Seller's e-commerce website shall be binding data.

17. The place of delivery of the product shall be the place specified in the acceptance of the order by the Seller, unless the parties agree otherwise in the purchase contract.

18. The Seller shall deliver the product to the Buyer at the address specified in the Purchase Agreement by the Buyer. The product shall be deemed to have been delivered at the moment of delivery of the product to the address specified in the binding acceptance of the order.

19. If the Seller delivers the product to the Buyer instead of the Buyer's designated in the Purchase Contract, the Buyer shall take delivery of the goods in person or arrange for the goods to be taken over by a person authorised by the Buyer to take delivery of the goods specified in the Purchase Contract in the Buyer's absence and sign a delivery and handover report. The third person authorised to take delivery of the goods referred to in the contract of sale shall be obliged to submit to the Seller the original or a copy of the contract of sale and the proof of payment for the goods and a written power of attorney. If the delivery of the goods has to be repeated due to the absence of the Buyer at the place specified in the contract of sale, all costs incurred in this respect shall be borne by the Buyer, in particular the re-delivery of the goods to the place specified in the contract of sale.  The goods shall be deemed to have been delivered at the moment of delivery of the goods to the address indicated in the binding acceptance of the order and accepted at the moment of physical receipt of the goods by the Buyer or his authorised representative or refusal to accept the goods, which shall be indicated by the carrier in the delivery and handover report.

20. The costs of removal are not included in the purchase price of the goods and the seller is not obliged to provide these services to the buyer.

21. If the Buyer inspects the product after delivery and finds that the product has any defects, the Buyer shall notify the Seller of this fact and file a product claim with the Seller or withdraw from the contract with the Seller.

22. If the seller fails to perform the contract because he cannot deliver the ordered product or service, he must immediately inform the consumer and refund the price paid for the product or the advance payment within 14 days, unless the seller and the consumer agree on an alternative performance. If the seller and the consumer do not agree on an alternative performance, the seller shall reimburse all proven costs incurred by the consumer in ordering the product or services. In the case of substitute performance, the seller is obliged to supply the consumer with the product or service of the same quality and price.

8. ACQUISITION OF OWNERSHIP AND TRANSFER OF THE RISK OF DAMAGE TO THE GOODS

The buyer acquires ownership of the product only upon full payment of the purchase price for the product.   

9. COPYRIGHT

Copyright is governed by Copyright Act No. 185/2015 Coll., as amended.

10. WITHDRAWAL FROM THE CONTRACT OF SALE

1.The buyer is entitled to withdraw from the purchase contract within 14 days of receipt of the product without giving any reason in accordance with § 7 (1) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises and on amendment and supplementation of certain acts.

The seller is obliged to take over the product and refund the consumer no later than within 14 days from the date of receipt of the withdrawal from the contract the price paid for the product, including the costs incurred by the consumer in connection with ordering the goods or services. The cost of returning the product shall be borne by the consumer.

The consumer may not withdraw from a contract, the subject of which is:

(a) the provision of a service, where the provision of the service has been commenced with the express consent of the consumer and the consumer has declared that he has been duly informed that the expression of such consent shall forfeit the right to withdraw from the contract once the service has been fully provided, and where the service has been fully provided,

(b) the sale of goods or the provision of services the price of which depends on price movements in the financial market which are beyond the seller's control and which may occur during the withdrawal period,

(c) the sale of goods made to the consumer's specific requirements, custom-made goods or goods specifically intended for a single consumer,

(d) the sale of goods which are subject to rapid deterioration or perishability,

(e) the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery,

(f) the sale of goods which, by their nature, may be inextricably mixed with other goods after delivery,

(g) the sale of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, the delivery of which can take place at the earliest after 30 days and the price of which depends on market price movements beyond the control of the seller,

(h) the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this shall not apply to service contracts and contracts for the sale of goods other than spare parts necessary for the performance of the repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order those services or goods in advance,

(i) the sale of sound recordings, visual recordings, phonograms, audio-visual recordings, books or computer software sold in protective packaging if the consumer has unwrapped that packaging,

(j) the sale of periodicals, with the exception of sales under a subscription agreement, and the sale of books not supplied in protective packaging,

(k) the provision of accommodation services for purposes other than accommodation, the carriage of goods, the hire of cars, the provision of catering services or the provision of services related to leisure activities and under which the seller undertakes to provide these services at the agreed time or within the agreed period,

(l) the provision of electronic content other than on a tangible medium, where the provision of that content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that he loses the right to withdraw from the contract by expressing that consent.

2.The buyer shall withdraw from the contract in writing. In the withdrawal from the purchase contract according to the previous point of these general terms and conditions, the buyer shall indicate the identification of the buyer, the number and date of the order, the exact specification of the product, the manner in which the seller is to return the performance already received, in particular the account number and/or the postal address.

The consumer is obliged to send back the goods or hand them over to the seller or a person authorised by the seller to take over the goods within 14 days of the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods personally or through a person authorised by the seller. The time limit under the first sentence shall be deemed to have been complied with if the goods have been handed over for carriage on the last day of the time limit at the latest.

3. The Seller shall refund to the Buyer the purchase price, including the costs incurred by the Buyer in connection with the ordering and delivery of the product, if the Buyer, together with the product, submits to the Seller written evidence of the costs incurred by the Buyer in connection with the ordering of the product.

4. The costs incurred by the Buyer in connection with the ordering of the Product shall be deemed to be the costs of placing the order, in particular the cost of making the telephone call by which the Buyer made the proposal to conclude the contract of sale or the cost of connecting the Buyer to the Seller's website during which the Buyer filled in and sent the order form on the website or wrote and sent an e-mail with the order of the Goods.

11. RESPONSIBILITY FOR THE CONTENT OF THE WEBSITE

1. Webshop https://www.zuvaj.sk/en/ and its content belonging to or maintained by the Seller may be updated at any time, without prior notice.  The Seller shall not be liable for any errors in the display of the goods sold or in their description. Before ordering goods or services, the Buyer/Customer is obliged to request the specification of the goods or services.

2. All information you provide when working with us is confidential and will be treated as such. Unless you give us your written consent, we will not use information about you in any way other than for the purpose of performing under the contract, except for the email address to which you may be sent commercial communications, as this is permitted by law, unless you refuse it. These communications may only relate to similar or related goods and can be unsubscribed from at any time by simple means (sending a letter, email or clicking on a link in a commercial communication). The email address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the parties.

12. FINAL CONDITIONS

1.The Seller reserves the right to change these General Terms and Conditions. The obligation of written notification of the change in these general terms and conditions is fulfilled by placing it on the Seller's e-commerce website.

2. If the contract of sale is concluded in writing, any change must be in writing.

3. The parties agree that communication between them shall be in the form of e-mail messages.

4. Relationships not covered by these General Terms and Conditions are subject to the relevant provisions of the following laws and regulations:

a. Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Under a Distance Contract or a Contract Concluded Outside the Seller's Premises and on Amendments to Certain Acts

b.Act No. 22/2004 Coll. on electronic commerce and on amendment and supplementation of Act No. 128/2002 Coll. (as amended),

c.Act No. 250/2007 Coll. 372/1990 Coll. on offences (as amended),

d.Act No. 40/1964 Coll. Civil Code (as amended).

5.These general terms and conditions shall come into force for the buyer upon conclusion of the purchase contract.

6. If the consumer withdraws from the contract, he/she shall bear the costs of returning the product to the seller according to § 10 (3) of the Act and, if he/she withdraws from the contract concluded at a distance, also the costs of returning the product which, due to its nature, cannot be returned by post.

7. Alternatively, the buyer is obliged to pay the seller the price for the performance actually provided pursuant to § 10 (5) of the Act if the consumer withdraws from the contract for services after having given the seller his express consent pursuant to § 4 (6) of the Act.

8. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the provisions of Act No. 250/2007Z.z.z. on consumer protection as amended.

9. Duration of the contract - during the warranty period, the conditions for termination of the contract are stated above.

10. Possible solutions to any disputes arising may be resolved outside of court by mutual agreement.

11. The ownership of the subject of the contract shall pass to the buyer only after payment of all payments specified in the contract.

12.The Seller has the right to compensation for damages (according to the provisions of § 420 et seq. of the Civil Code), if the Buyer has ordered a product, which has not been renewed or has not withdrawn from the contract and at the same time has not received the product from the carrier, or at the Seller's invitation, in the case of choosing personal collection, has not received the goods within the specified period for collection. By doing so, the buyer has breached his obligation, according to which the buyer is obliged to take delivery of the ordered goods.

13.When determining the amount of compensation, according to the aforementioned bob, the Seller shall take into account, in particular, the transport costs and related fees in the case of sending the product, the costs associated with packaging, shipping and administration of the order, as well as all other costs incurred in the implementation of the order in question, and at the same time shall have the right to charge also lost profits.

14.The Seller is also entitled not to claim the right to compensation or to claim this right only in part.

INSTRUCTION ON THE EXERCISE OF THE CONSUMER'S RIGHT OF WITHDRAWAL

1.Right of withdrawal.

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires after 14 days from the date of receipt of the product.

When exercising your right to withdraw from the contract, please inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. by letter sent by post, fax or e-mail) to: info@zuvaj.sk

For this purpose, you can use the sample withdrawal form, which can be found at: http://www.zuvaj.sk/odstupenie-od-zmluvy.pdf

The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

2. Consequences of withdrawal.

Upon withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of the goods to you.

The payments will be refunded to you without undue delay, at the latest within 14 days of the date on which we receive your notice of withdrawal from this contract. They will be refunded in the same way as you used for your payment, unless you have expressly agreed to a different method of payment, and without any additional charges being made.

3.If you wish, you can also fill in and send a sample withdrawal form or any other unambiguous withdrawal statement electronically via our website:http://www.zuvaj.sk/odstupenie-od-zmluvy.pdf .If you make use of this option, we will promptly confirm receipt of your withdrawal on a durable medium (e.g. by e-mail).

4.The time limit is deemed to have been observed if you send the product back before the expiry of the 14-day period.

You shall only be liable for any diminution in the value of the goods as a result of handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the product.

5. The information contained in this instruction forms an integral part of a distance contract or a contract concluded away from the seller's premises and may only be amended with the express consent of both parties.

6. By submitting the order and pressing the "order with payment obligation" button, the buyer expressly confirms that he/she has been informed that the order includes the obligation to pay the price.

7. Immediately after the conclusion of the distance contract, and at the latest together with the delivery of the product, the Seller shall provide the Consumer with a confirmation of the conclusion of the contract on a durable medium.

The confirmation shall include:

- all the information referred to in Article 3(1) of the Act, unless the seller has already provided this information to the consumer on a durable medium before the conclusion of the distance contract.

8. The Buyer may also withdraw from the contract, the subject of which is the delivery of the product, before the withdrawal period has started.

9. The buyer may exercise the right of withdrawal pursuant to Section 7(1) of the Act with the seller in paper form or in the form of a notation on another durable medium; if the contract was concluded orally, any unequivocally worded statement by the consumer expressing his/her will to withdraw from the contract shall be sufficient to exercise the consumer's right of withdrawal from the contract.

The consumer can use the withdrawal form provided by the seller.

10. The withdrawal period shall be deemed to have been observed if the notice of withdrawal from the contract was sent to the Seller no later than on the last day of the period pursuant to Section 7(1) of the Act.

11. The burden of proof of the exercise of the right of withdrawal shall be borne by the buyer.

 Obligations of the seller in the event of withdrawal from the contract

1. The Seller is obliged to return to the Buyer without undue delay, at the latest within 14 days from the date of delivery of the notice of withdrawal from the contract, all payments received from him under or in connection with the contract; this is without prejudice to the provisions of § 8 (5) of the Act.

2. The Seller is obliged to return the payments under paragraph 1 to the Buyer in the same way as the Consumer used in his payment. This shall be without prejudice to the right of the Buyer to agree with the Seller on a different method of payment, provided that no additional fees are charged to the Buyer in connection therewith.

3. The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.

4. On withdrawal from a contract involving the sale of a product, the seller shall not be obliged to reimburse the buyer for the payments referred to in paragraph 1 before the product has been delivered to the buyer or until the consumer proves that the product has been sent back to the seller, unless the seller proposes to collect the product in person or through a person authorised by the seller to collect the product from the buyer.

Obligations and rights of the consumer when withdrawing from a contract

1. The consumer is obliged to send the goods back or hand them over to the seller or a person authorised by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods in person or through a person authorised by the seller. The time limit under the first sentence shall be deemed to have been complied with if the goods have been handed over for carriage on the last day of the time limit at the latest.

2. In the event of withdrawal from the contract, the buyer shall only bear the costs of returning the product to the seller or to the person authorised by the seller to take delivery of the product. This does not apply if the seller has agreed to bear them himself or if he has not fulfilled his obligation under Section 3(1)(i) of the Act.

3. The buyer is liable only for any diminution in the value of the product resulting from handling of the product which goes beyond that necessary to establish the characteristics and functionality of the product. The buyer shall not be liable for any diminution in the value of the product if the seller has failed to comply with the information obligation on the consumer's right of withdrawal pursuant to Article 3(1)(h) of the Act.

In Bratislava, 01.08.2023